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TeamOps / Support
Support Center

Chat & voice

Mentions, pins and acknowledgements

Make team instructions easier to find and follow.

1 min read
Knowledge Base
  1. Use Mention in Team Chat to select a teammate. Send the message normally.
  2. Workspace owners and editors can pin up to ten messages. Pinned messages stay above the conversation.
  3. Select Seen or Completed to acknowledge a specific message. Your name and acknowledgement are visible to the team.
  4. Mark displayed messages read clears their unread count. An unread count is separate from an explicit Seen or Completed acknowledgement.

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